🎧 We’re Hiring! eCommerce Manager / Assistant Manager
📍 Location: ProPlugin Headquarters (Bangkok)
🕓 Working Days: Monday – Friday, 09.30 – 18.30
👥 Team: 5 Members | Report to Chief Business Development Officer

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About ProPlugin
ProPlugin is Thailand’s leading importer and distributor of musical instruments and professional audio equipment — empowering musicians, producers, and creators for over 21 years.
We provide total audio solutions for studios, live performances, venues, and creators — helping people sound their best. 🎶
🌐 Learn more: https://proplugin.com/

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Position Overview:

The eCommerce Manager drives sales performance across ProPlugin’s online channels, including Marketplaces (Shopee, Lazada, TikTok, NocNoc and HomePro), Social Commerce (LINE & Facebook), and the official ProPlugin website.

This strategic role ensures seamless operations across three key digital areas: Marketplace, Customer Success, and Website. The ideal candidate will develop and execute strategies to enhance the shopping experience, maximize revenue and profitability, and achieve growth objectives. Strong analytical, strategic, and leadership skills are therefore essential for success in this dynamic, multi-channel environment.

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Key Responsibilities:

• Online Sales Strategy Development: Develop and implement online sales strategies to drive growth across all online channels (website, social commerce, and marketplace) in close collaboration with the Chief Business Development Officer
• Sales and Customer Service Operations: Oversee the daily sales and customer service operations for all online channels, ensuring seamless operations and customer satisfaction.
• Product and Pricing: Ensure accurate product forecasting, product listings and product pricing across all online channels to maintain a high level of consistency and transparency for customers.

• Customer Experience Optimization: Continuously optimize the online customer experience through enhancements in website navigation, product information, checkout processes, and customer service response times.
• eCommerce Performance Metrics Management: Track and analyze key performance indicators (KPIs) such as sales, website traffic, conversion rates, as well as ROI for all online marketing effort in close collaboration with the marketing department.
• Team Management and Collaboration: Manage and lead the Marketplace team in setting, tracking, and achieving KPIs. Foster collaboration with other departments, such as marketing and logistics, to ensure alignment with broader company goals.
• Hands-on Support: Provide direct assistance to the Marketplace, Social Commerce and website teams during peak periods, including handling customer inquiries and order processing.

Qualification:

We encourage applications from candidates who may not meet every requirement but believe they have the skills, drive, and mindset to succeed in this role.

• Bachelor’s Degree in Business, Marketing, or related field
• At least 1-3 years of proven experience in e-commerce management 
• Strong understanding of online sales strategies, performance metrics, and customer service operations
• Experience in the consumer audio / musical instruments industry or marketplace industry or modern trade industry is a plus.
• Fluent in Thai language, both written and spoken
• Able to communicate in English with non-Thai speaking colleagues and contacts
• Leadership experience with the ability to manage and develop the team
• Analytical mindset with the ability to interpret data 
• Excellent communication and organization skills

Application Process:

• 1-hour Online Interview with Chief Business Development Officer (English language)
• 1-hour Online Interview with CEO (English & Thai language)

Benefits:

• Social Security
• Group Insurance (after 6 months of employment)
• Annual health Check Up
• Employee Discount
• 2 Rounds of Bonus per Year
• Reimbursement for Musical Related Activities
• Reimbursement of 1 Book Purchase per Year
• Work Anniversary Award
• Training Courses
• Annual Leave 10 days per year (after 1 year of employment)
• Business Leave 6 days per year (after Probation)
• Birthday Leave 1 day per year (after Probation)