Notice Regarding Unauthorized Resale of IK Multimedia Products in Thailand

As the exclusive official distributor of IK Multimedia products in Thailand, ProPlugin Co., Ltd. would like to inform our customers, authorized dealers, and business partners regarding a batch of IK Multimedia products identified as having potential water damage and not meeting our required quality standards.

This affected batch was removed from our distribution inventory due to the potential water damage and failure to meet our quality requirements. These products were never intended or approved for resale.

We have since become aware that certain units from this affected batch are being offered for sale in Thailand through unauthorized and unofficial distribution channels.

These units may be defective or experience functional issues and are not covered by either the manufacturer’s warranty or ProPlugin Co., Ltd.’s distributor warranty. ProPlugin Co., Ltd. assumes no responsibility or liability for defects, damage, service costs, or other issues arising from the purchase or use of these affected units.

Products bearing any of the serial numbers listed below are identified as part of the affected batch and are not eligible for product registration, warranty claims, or warranty-related services.

[Serial Number List]

To ensure product authenticity and valid warranty coverage, we strongly recommend purchasing IK Multimedia products only through our officially authorized sellers.

Authorized IK Multimedia Sellers in Thailand

• ProPlugin Co., Ltd.

• CT Music

• Music Arms

• String Shop

• Taodang Music Shop

• Boy’59 Shop

Products purchased through the authorized sellers listed above, subject to our standard terms and conditions, are eligible for official warranty coverage in Thailand.

If you have any questions regarding the warranty status of a specific unit, or would like to verify whether a product is part of the affected batch, please contact us directly and provide the product’s Serial Number for verification.