This product is available on demand and can only be ordered through our sales team. Additional terms & conditions apply.
Delivery information
ProPlugin delivers your parcels through Thailand Post. All parcels are shipped through Thailand Post's EMS Service to ensure fast delivery options!
Delivery within Thailand
Bangkok metropolitan area
Delivery within 1 business day
Chiang Mai province Chiang Rai province Mae Hong Son province Wiang Haeng district Wiang Kaen district
Delivery within 2 business days
Remote areas Islands
Delivery within 3 business days
All other destinations within Thailand
Delivery within 1 business day
*Shipping times apply if ordered before 12.00 noon (add 1 business day if ordered after 12.00 noon)
Returns policy
Your satisfaction is important to us. If you've changed your mind about your order, you may request a return within 15 days of receiving your order! If you wish to initiate a return, please contact our customer support team.
Please note that the product must be unopened/sealed, and some exclusions apply, for example on software. Please carefully read our full returns & refund policy.
Warranty coverage
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Most of our products come with a standard 1-year warranty covering manufacturer defects and electronic malfunctions under normal usage.
If a product is under warranty, we provide free repairs at our repairs centre for music equipment in Bangkok. If the product broke within 15 days after your purchase, we'll provide you with a brand new product.
Ethernet connection with Power over Ethernet and non powered loop through
110-240V volt power connection included for use with not powered by Ethernet
Full access to every cross point on routers via direct entry or spin knob scrolling
Spin knob allows customers to scroll through router labels in alphabetical order
Direct button entry allows router labels to be typed in, or to limit to a scrolling list
Supports optional “take” button set via software configuration
Includes Mac and Windows software for control panel programming
Button caps can be removed for easy labeling
Buttons are illuminated by RGB LEDs for highest illumination quality
Compact 1 rack unit size, approximately three inches deep
Works with all Videohub models
Specifications:
Connections
Ethernet: RJ45 Ethernet In and Out. Power over Ethernet supported on Ethernet In. No power over Ethernet on Ethernet Out
RS-422: In and Out (for future implementation)
Computer Interface: USB-C for configuration and software updates
Power: 100 – 240 AC
Hardware Control
21 assignable buttons with scroll wheel for fast selection of source and destination. LCD information screen
Internal Software
Upgrade via included firmware updater application via USB or Ethernet
Operating Systems
Mac 10.14 Mojave, Mac 10.15 Catalina or later. Windows 10.
Physical Installation
1 rack unit size. Less than 3 inches deep
Button Configuration
Included free for Windows™ and Mac™ via USB 2.0 high speed (480Mb/s) interface
Power Requirements
Power Fail Requirements: Button configurations and router communication preserved and restored instantly at power on. Button configuration can also be saved for later recall
Power Supply: Internal 100 – 240 V AC
General
Operating temperature: 0° to 40°C (32° to 104°F)
Storage temperature: -20° to 45°C (-4° to 113°F)
Relative Humidity: 0% to 90% non-condensing
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